A Week In Business
Academy Graduates Realtors
ANNAPOLIS - Eighteen graduates from the Maryland Association of Realtors® (MAR) 10th Annual Leadership Academy were honored at ceremonies held in Annapolis.
The academy offers an intensive curriculum designed around developing skills in leadership, communications, strategic planning, legislative and government affairs and community involvement. Classes are conducted over seven months and stress the value of professional and personal commitment to business, charitable and civic endeavors.
The graduating honorees were Lane A. Chaisson, Baltimore; Lou Ramsay Cotta, Annapolis; Jennifer L. Cropper-Rines, Ocean City; Marianne S. Ferguson, Bel Air; Shari Gaister, Lutherville; Janet J. Greene, Annapolis; Susan E. Hale, Stevensville; Doris Hall-Scheeler, Lutherville; Tim Hodgin, Baltimore; David Lidz, Pikesville; Tasha Linton, Baltimore; George E. Mitchell, Upper Marlboro; Christopher B. Richardson, Lanham; Marie E. Shantz, Taneytown; Kenneth W. Smallwood, Fulton; Pamela D. Stone, Westminster; Jeanne L. Turnock, Baltimore; and, Pamela J. Wadler, Berlin.
Hospital Launches New Campaign
SALISBURY - Peninsula Regional Medical Center has launched a new 'We're Listening' campaign aimed at informing patients about the importance of completing patient satisfaction surveys concerning their stay at the Medical Center.
'These satisfaction surveys are extremely valuable to Peninsula Regional Medical Center because it provides us a first person review of the care a patient received and their assessment of the overall experience,' said Tim Feist, Vice President of Performance Improvement. 'The information undergoes detailed analysis to identify improvement opportunities, and to highlight those areas in which our patients tell us we excel. We use this feedback to continually improve our processes in order to best meet patient needs.'
Patients and family members will notice additional signage around the Medical Center and at Peninsula Regional Medical Group offices regarding the 'We're Listening' campaign. The campaign message reminds patients to complete and return their patient satisfaction survey if randomly selected to receive one by our consulting firm NRC Picker, a national research firm that specializes in conducting health care surveys. Not all patients will receive a survey, but every patient and family member is encouraged to express their opinions at 'We're Listening' suggestion boxes placed at key locations throughout the Medical Center. They may also visit Peninsula Regional's website at www.peninsula.org and through the 'Contact Us' section send an e-mail message directly to the Patient Satisfaction office.
'We're Listening' is one component of Peninsula Regional Medical Center's new 8 Dimensions of Patient-Centered Care initiative to better understand the patient experience and quality of care issues as seen through the eyes of the patient.
'We, like NRC Picker, believe that all patients deserve high-quality health care and their views and experiences are integral to successful improvement efforts,' added Feist. 'Through this process and using the satisfaction surveys, we'll know what matters most to our patients, which is ultimately what matters most to us.'
Insurance Course Completed
OCEAN CITY - Lisa Levy, Personal Lines Account Manager of the Insurance Management Group, Inc., has successfully completed the Certified Insurance Service Representative, Insuring Personal Auto Exposures, held in Wilmington, Del.
The insurance course attended was one of the five parts offered by the Independent Insurance Agents and Brokers Association of Maryland. After the successful completion of all five courses covering all major areas of the insurance field, and five comprehensive examinations, Levy will be rewarded the CISR designation by The National Alliance for Insurance Education and Research, the nation's foremost provider of professional insurance and education.
Rec Head Named President
OCEAN CITY - Thomas J. Shuster has been installed as president of the Maryland Recreation and Parks Association (MRPA) at the MRPA Annual Conference in Ocean City. Shuster most recently served as president elect of MRPA and will serve in his new role as president until April 2011.
Shuster is employed with the Town of Ocean City as Director of the Department of Recreation and Parks. He has been a professional member of MRPA since moving to Maryland in 1998. He has worked full time in the recreation and parks profession for 38 years and is a Certified Park and Recreation Professional (CPRP).
'I look forward to leading the association and I hope to focus on developing professionalism, increasing the involvement of members, encouraging networking and advancing the knowledge base of recreation, parks and conservation in Maryland,' said Shuster about his upcoming year as president.
The Maryland Recreation and Parks Association is a not-for-profit corporation founded in 1948 with the mission to unite recreation and parks professionals and citizen advocates to advance the park, recreation and environmental conservation efforts through networking, development and training, and advocacy in order to enhance the quality of life for all Marylanders.
Real Estate Course Offered
SALISBURY - Real estate agents can learn to provide helpful information and solutions for clients when providing up-to-date information on foreclosures by taking 'Foreclosures, Short Sales, Deed in Lieu and REOs in Maryland,' which is being offered by the continuing education division at Wor-Wic Community College on Thursday, May 20, from 6 to 7:30 p.m., at the college campus on the corner of Route 50 and Walston Switch Road in Salisbury.
For more information, call 410- 334-2815 or visit the college web site at www.worwic.edu.